Compliance

TCPA Compliance

Same Page Holdings LLC maintains strict compliance with the Telephone Consumer Protection Act (TCPA) in all of our communications and marketing activities.

Our TCPA Compliance Practices

• Express Written Consent: We obtain clear, express written consent before sending any SMS messages or making calls using automatic dialing systems
• Opt-Out Mechanisms: Consumers can easily opt-out at any time by replying "STOP" to SMS messages or requesting removal during phone calls
• Record Keeping: We maintain detailed records of all consent and opt-out requests for regulatory compliance
• Call Time Restrictions: We honor all federal and state restrictions on calling times (generally 8 AM to 9 PM local time)
• Do Not Call Registry: We regularly scrub our calling lists against the National Do Not Call Registry
• Staff Training: All personnel receive comprehensive TCPA compliance training

Email & CAN-SPAM Compliance

Same Page Holdings LLC strictly adheres to the CAN-SPAM Act and best practices for email marketing and communications.

Our Email Compliance Standards

• Clear Identification: All emails clearly identify Same Page Holdings LLC as the sender
• Truthful Subject Lines: Email subject lines accurately reflect the content and are never misleading
• Physical Address: Every email includes our valid physical postal address
• Easy Unsubscribe: One-click unsubscribe links are prominently displayed in all marketing emails
• Prompt Processing: Unsubscribe requests are processed within 10 business days as required by law
• Content Disclosure: We clearly identify when content is promotional or advertisement
• List Hygiene: We maintain clean email lists and regularly remove invalid addresses

Data Protection & Privacy

Same Page Holdings LLC implements comprehensive data protection measures to safeguard consumer information:

• SSL Encryption: All data transmission is protected with industry-standard SSL encryption
• Secure Storage: Consumer data is stored in secure, access-controlled environments
• Regular Security Audits: We conduct quarterly security assessments and updates
• Staff Training: All employees receive regular data protection and privacy training
• Third-Party Agreements: All partners and vendors must meet our strict data protection standards
• Data Minimization: We only collect data necessary for providing our services
• Retention Policies: Data is retained only as long as necessary and securely disposed of when no longer needed

State Insurance Regulations

Same Page Holdings LLC complies with all applicable state insurance regulations across our operating territories:

• Licensing Requirements: We maintain proper licensing and registration in all states where we operate
• Fair Marketing Practices: Our advertising and marketing comply with state insurance marketing regulations
• Consumer Protections: We adhere to all state consumer protection standards for insurance services
• Disclosure Requirements: We provide all required state-specific disclosures to consumers
• Rate Accuracy: Quote information is provided accurately according to carrier specifications
• Producer Oversight: All licensed insurance producers follow state regulations and continuing education requirements

Fair Credit Reporting Act (FCRA)

When applicable, Same Page Holdings LLC complies with FCRA requirements for any credit-related information:

• Pre-Screening Disclosures: Proper disclosure of any credit inquiries or credit-based insurance scoring
• Consumer Rights: Clear notification of consumer rights under FCRA
• Accurate Reporting: Ensuring accuracy in any credit-related information used
• Dispute Procedures: Established procedures for handling consumer disputes

Quality Assurance & Monitoring

Same Page Holdings LLC maintains robust compliance monitoring systems:

• Call Monitoring: Regular monitoring of sales calls for compliance adherence
• Compliance Audits: Monthly internal compliance audits across all departments
• Technology Controls: Automated systems to enforce compliance requirements
• Incident Response: Established procedures for addressing any compliance issues
• Continuous Training: Ongoing compliance education for all team members

Contact for Compliance Issues

Regulatory Oversight

Same Page Holdings LLC operations are subject to oversight by various regulatory bodies including:

• State Insurance Commissioners: In all states where we are licensed to operate
• Federal Trade Commission (FTC): For consumer protection and fair business practices
• Federal Communications Commission (FCC): For telecommunications and TCPA compliance
• Consumer Financial Protection Bureau (CFPB): For certain financial services regulations

We maintain open communication with all relevant regulatory agencies and promptly address any regulatory inquiries or requirements.